Our services (software development, design, cloud and DevOps, data and AI, and technical advisory) are provided under a written agreement such as a proposal, statement of work or master services agreement. If anything in that agreement differs from these terms, the agreement wins. Unless that agreement says otherwise:
- Scope and changes: we deliver the scope agreed in writing. Changes are agreed in writing and may affect cost and timing.
- Your part: you'll give us timely feedback, access and information. You're responsible for the content and data you provide, and for having the right to share it.
- Fees and payment: invoices are due within [14] days unless agreed otherwise, and we may pause work while payments are overdue.
- Ownership: once you've paid in full, you own the custom code, designs and deliverables we create specifically for you. We keep ownership of our pre-existing tools, libraries and know-how, and give you a perpetual license to use any of them that are built into your deliverables. Open-source components stay under their own licenses.
- Confidentiality: we keep your confidential information private and use it only to do the work. We're happy to sign a mutual NDA before you share sensitive details.
- Third-party services: products we set up for you may rely on outside services such as cloud hosting, app stores, payment providers or AI models. Their own terms and fees apply, and we're not responsible for their outages or changes.
- Quality: we do our work with reasonable skill and care, and we fix defects in our deliverables that you report within [30] days of delivery, at no extra cost.